Home Centre Corporate Office

The worst experience I’ve ever had .
I ordered a sofa online. We moved in unfurnished apartment so it was very important for us to receive the sofa on time , because we slept on the floor 6 days waiting for their delivery .
1. Delivery was delayed . We were waiting for the whole day , then they told me they would be at 21:00 but didn’t come . At 23:00!!! I received a phone call from them . My baby woke up because of that late call .
The next day they delivered the sofa that was damaged , with different cushions from different sofas.
After assembly they told me there were no way to give it back . But I saw it only after assembly !!!
I called consumer service , but they are not helpful at all . They don’t want to take back the sofa and give my money back . I don’t know what to do .
I ‘ve already messaged Consumer Rights , so I’ll be waiting for their help.

I don’t reccomend Home Center at all !!!!! Don’t buy furniture there . No customer rights , service at all !

Very disappointed experience I am extremely dissatisfied with my recent experience with Home Center Furniture Company. Three months ago, I purchased a sofa from their store, and to my dismay, it has a glaring manufacturing defect on the fabric. Even more frustrating is the fact that I was assured of a two-year warranty at the time of purchase.

Despite multiple attempts to reach out to their customer service team, they have refused to exchange the defective sofa or even provide a satisfactory resolution. This lack of accountability and their failure to honour their warranty commitment is truly disappointing.

As a loyal customer, I trusted them to deliver quality products and stand behind their promises. However, their unwillingness to address this issue has left me feeling frustrated and taken advantage of.

I urge others to be cautious when dealing with home center and to be aware of their questionable after-sales support. A company that cannot fulfil its warranty commitment and ignores customer concerns does not deserve our patronag

I had the worst customer service experience of my life that has truly taught me to never ever purchase from your store , coming from the most loyal experience of 6 years. 1. The person that came to assemble the bed came way earlier and forced me to allow him to assemble the bed when I wasn’t in the house as he came way earlier and started saying I have other appointments to assemble, an experience I have never had with you before nor pan emirates or homes r us. I understand that each company has their own policy but both stores offer vouchers if the item can’t be returned or offer a certain amount of help. 2. When I reached the house he had at that point assembled the bed and it was too huge for the space. So coming from what the Sharjah Branch informed me and my experience I asked him to de-assemble the bed and return it as I no longer wanted it, it is still not used and it hasn’t been 24 hours. The man refused saying he didn’t have time to de assemble it , considering he didn’t respect our time either and just abruptly left and told us to contact customer service. After being placed on a waiting line for 1 hour, the woman who talked to me answered by simply reciting the rules without attempting to find a solution or even being helpful and all she cared about was finishing ye conversation and rushing me. Considering your values and I quote are “ delivering outstanding value, continuous innovation , and exceptional customer experience” that conversation and your policy does not relate or even come close to that promise. 3. I don’t understand how you are willing to sell an in store scratched item , especially if it was last piece , yet you can’t return an opened item because that “doesn’t do good to offering a great quality to the other customer receiving the product”. The hypocrisy is evident considering if you truly cared you wouldn’t even be selling in store scratched items or even having that as an option, yet you can’t return an unused bed that was forcibly assembled, and came too early based on the time we asked for it to be delivered, and received the rudest customer experience for the assembler and the on call agent, without even offering a voucher or at least a half refund or even taking the bed which I no longer want. I’m incredibly astonished at the “Most customer friendly retailer” tittle you display proudly on your store as of today on your website. I didn’t have that experience with pan emirates when I also returned an assembled glass dresser. I ask that you do better, train your employees whether it’s the assemblers or the one call agent to actually provide help rather than reciting rules because I can guarantee I am not the first nor last customer to face this issue. Please contact me back to resolve the issue of invoice number 40009208290820230520 as after being a loyal customer of 6 years this will officially be the last time I ever purchase from your store.

Update as of 9:05: after speaking to some sort of manager for a long period of time via a phone call, here’s my last statement. I hope the bed was worth you losing any stream of money I would have placed towards your brand. After talking to a manager I would like to say you made a big mistake and do better when revising your policies as when faced when such a repeated issue certain changes should be made, to upkeep with your new identity you are trying to build, based on the official website of UAE that states:
“Home Centre offers outstanding value, quality products, and exceptional customer experience which is revealed in their new brand identity that is underpinned by their customer-first approach of enabling every home to tell its own unique story”. It truly saddens me as my family has purchased from your brand for years but it seems that your new identity doesn’t really care about customer service..

Terrible... I wish I had seen the reviews here and not just those of the stores. Do not buy furniture from Home Center, the quality, delivery, build quality, snagging, ownership of problems are all terrible... Home Centre really don't care, they are the most irresponsible company I have ever dealt with.

A great store Home Centre Yass Mall really caused great discomfort with such a level of lacking professional approach that is frustrating.
Having ordered some furniture for the new accomodation, based on great previous experience of of quality products and services, we were greatly surprised by absolute non professional approach by multiple teams @ Home Centre. Following are a brief facts:
- Delivery of defective parts,
- despite numerous calls and a personal visit for replacement and completing installation, nothing happened,
- at least 5 times committments were made by staff at different levels to rectify and finish delivery and installation, never honoured, including last one by a manager at Head office,
- last commitment was for yesterday, also same,
- it's been nearly 2 weeks and there is not even a call back anytime for an update on revised delivery,
- we had even paid extra charges for some item for early delivery for the gathering,
- we even requested to remove the incomplete items lying around in the home to atleast have room empty and tidy at the family gathering at new place, instead of the mess, nothing done,
- it's really unimaginable for a store like Home Centre really attracting bad repute for such a small topic showing lack of sustainable SCM, CRM, QCR processes. Wish the store all the best with such approach!

Horrible experience with home
Center. I ordered a chest in april and the rails of drawers were not working fine. I logged complaint a technician came but
After that nothing happened. 1 month later i called customer care nothing happened.
Adding one more month i wrote email but nothing happened. Finally this drawer broke on us and my husband hand got injured.

Worst company to order online. If by chance you want to return the items, don’t expect anyone to come and collect these. After 3-4 calls home center sent a grumpy man to collect my items 2 weeks after the online request was placed! Then I received a partial refund for some of the items only. Dishonest staff, unprofessional online service, not something one would expect for a company like Landmark Group. I had to call them again to point out their mistake of partial refund. This is now ongoing for almost 4 weeks. Not going to give them any business in the future! Disgusted!

They don't have respect for there own brands.. I Bought Foam mattress and it's damaged.. Telling me it's take 24 to 72 hour to take the shape.. Non of this happened of course.. It's not third party mattress it's made by home center and they refused to change it
Just be careful for buying this kind of items from this stores
Not trusted anymore