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Avi Ator 39 months ago
FIRST PLACE I EVER VISIT WHICH OFFERS YOU A HUMILIATION SERVICE!!!
I have visited the place and placed food orders from Le Pirate before and I had very positive experience.
Today, basing on my previous experience, I wanted to take my family out and we chose Le Pirate over the other thousands of restaurants in Dubai, and I wish I did not commit such a mistake!!!
I made a reservation over the phone and the gentleman was kind enough to get back to me within less than 2 mins to confirm availability of a table for 3, and I asked if there is an entrance fee, but the gentleman said there there is not and we are welcome to come over.
First of all, we faced a difficulty arriving to the restaurant via GPS, there was an issue with directions but I am not going to hold that against Le Pirate.
We finally arrived on the hope of enjoying an evening after a week of stress. However, when we entered, we went upstairs but a waitress stopped us like a bouncer!!!! I have never felt that wearing a pair of slippers is offending or a crime like the stewardess made us feel!!!! She was pointing fingers in front of all the restaurant guests to all of us saying "You can not enter like this, this is not allowed!!!", with her finger still pointing out at 3 of us!!!!!!!
I have never ever in my entire life been met by such an unprofessional, rude, offensive, untrained, and clueless of customer service basics staff like this waitress!!! I am still traumatized of her behavior not only because of this, but also because she did not utter a single word of apology. Instead, she was keeping on saying "it is displayed everywhere, you did not see??!!", in a very accusing tone!!!
To save our face of her behavior, we had to disappointingly leave and we found this A4 size paper scotch taped on the main entrance.
All of this mess could have easily been avoided if we have been informed ahead (while making the reservation) that the restaurant has implemented a new dress code instead of wasting our time, and mood by such rude and mannerless behavior!!!!!!!
Very honestly, my experience with this place has been tremendously ruined by this waitress attitude. I would never ever consider visiting again, nor will I recommend Le Pirate to any of my acquaintances or friends, as they are more valuable to me than referring them to somewhere where they get humiliated over wearing a pair of slippers in the middle of August!!!!!!!!