12 reviews

Mashreq Bank Dubai Festival City Branch - Express Banking

Name: Mashreq Bank Dubai Festival City Branch - Express Banking
Address: Dubai, United Arab Emirates
Rating: 1.6

Dubai

Dubai Festival City Mall, Ikea Wing, Ground Floor - Festival Blvd - Dubai Festival City - Dubai - United Arab Emirates

Bank Business banking service Car finance and loan company Check cashing service Financial institution Insurance company Investment bank Money transfer service Mortgage lender Private sector bank Bus stop

+971 4 424 4444

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Mashreq Bank Dubai Festival City Branch - Express Banking

About

Mashreq Bank Dubai Festival City Branch - Express Banking is a bank, business banking service, car finance and loan company, check cashing service, financial institution, insurance company, investment bank, money transfer service, mortgage lender, private sector bank and bus stop located in Dubai, United Arab Emirates. The average rating of this business is 1.60 out of 5 stars based on 12 reviews. The street address of this business is Dubai Festival City Mall, Ikea Wing, Ground Floor - Festival Blvd - Dubai Festival City - Dubai - United Arab Emirates. Mashreq Bank Dubai Festival City Branch - Express Banking is closed on Sunday, and other days it is 24 hours open.

FAQs

Where Mashreq Bank Dubai Festival City Branch - Express Banking is located at?: Mashreq Bank Dubai Festival City Branch - Express Banking is located at Dubai Festival City Mall, Ikea Wing, Ground Floor - Festival Blvd - Dubai Festival City - Dubai - United Arab Emirates.
What is the contact number of Mashreq Bank Dubai Festival City Branch - Express Banking?: The contact number of Mashreq Bank Dubai Festival City Branch - Express Banking is +971 4 424 4444

Reviews

1 Alwyn Dsouza 16 months ago

I am writing this review to express my disappointment with the teller service at Mashreq Bank. I recently went to an ATM to use the teller service, but the teller refused to help me and kept saying to call the call center. I was confused because there is a service available in the ATM, so why would I have to call the call center?

I tried to explain to the teller (FATIMA) that I needed help with a cheque that was issued to me by the bank but she just kept repeating that I should call the call center. I was very frustrated by this, as I had already tried calling the call center and had been on hold for over 30 minutes. I just wanted to get my issue resolved, but the teller was not helpful at all.

In the end, I hung up on the call center and left the ATM. I am very disappointed with the service I received from Mashreq Bank, and I will not be using their ATMs again.

I am also concerned about the fact that there is a service available in the ATM, but the tellers are not trained to use it. This is a major problem, as it means that customers are unable to get the help they need when they use the ATM.

I urge Mashreq Bank to take action to improve their teller service. They should train their tellers to use the service available in the ATM, and they should make it easier for customers to get through to the call center. I believe that these changes would make a big difference in the customer experience.

Here are some specific suggestions for how Mashreq Bank can improve their teller service:

Train tellers to use the service available in the ATM.
Make it easier for customers to get through to the call center.
Create a more efficient call center system.
Offer more options for customer service, such as live chat and email support.
I hope that Mashreq Bank will take my feedback seriously and make the necessary changes to improve their teller service.

1 Roshan reynold 63 months ago

Worse bank in Dubai I have dealt with been here for last twelve years, specially this branch poor service starting from bank staff Mr.Simon, Mr.Nataraja then Mr.Ahmed branch manager. I have visited the branch more then six times requesting a service since 10th May no response from bank branch or customer service department. Worse thing is they don't give direct answer to any questions asked . promise endless commitment but nothing works out.

1 M Batikha 51 months ago

This letter is for the management of this branch to enhance their staff to be more trustable. I went to open an account for my wife and submitted all the required documents to one of the branch's staff (Irfan). Irfan informed that he will contact me within a week to let me know about the approval. Then, he disappeared without updating me and replying to my frequent calls. Then, he called me after two months after I called one of his mangers complaining about his behavior. He promised to call me back the next day to update me. Then, he disappeared again. I believe that any bank 's reputation is built on trust between the customer and the staff. Therefore, someone careless like Irfan can ruin this trust and affect the reputation of any bank.

1 KaMaL Ebrahimi (MaDaNi) 39 months ago

I've been told by customer service to come here, so they can resolve my issue regarding account personally , but after I came I found out it's closed?!!
I don't get it why customer service should be outdated

1 Pratik Doshii 51 months ago

Worst banking service, you will require 3 trips to them just for a simple bank statement where as other banks u require 3 minutes. Only one staff, one computer, one printer(which does not work 90% of the time) and one atm is available at this branch.

1 Petar Popovic USB 39 months ago

They call it smart branch, but you can't really get any help there or it will take forever for Teller to respond to you through the machine. Consider this branch only as ATM services.

1 Black Fox 51 months ago

Atm machines very slow .. 2 from 10 ATM machines working.. can't use mashreq card on other banks! ... seriously one of bad experience I have it

1 Mido Around The World 27 months ago

Went to deposit cash and the ATM couldn’t read my Emirates ID. Was a waste of time and effort
:( :(

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