47 reviews

Sacoor Brothers

Name: Sacoor Brothers
Address: Dubai, United Arab Emirates
Rating: 2.8

Dubai

City Centre - Deira - Dubai - United Arab Emirates

Clothing store Bus stop

Service Options In-store shopping In-store pick-up

+971 4 705 3903

Photos

About

Sacoor Brothers is a clothing store and bus stop located in Dubai, United Arab Emirates. The average rating of this business is 2.80 out of 5 stars based on 47 reviews. The street address of this business is City Centre - Deira - Dubai - United Arab Emirates. Sacoor Brothers is open seven days a week from 10:00am to 12:00am.

FAQs

Where Sacoor Brothers is located at?: Sacoor Brothers is located at City Centre - Deira - Dubai - United Arab Emirates.
What is the contact number of Sacoor Brothers?: The contact number of Sacoor Brothers is +971 4 705 3903

Reviews

1 Dmytro Berezhnyi 15 months ago

As a long-time customer of Sacoor Brothers, I am disappointed to be writing this negative review. The company I once knew for its quality and superior customer service seems to have drastically deteriorated.

I purchased two blazers from their Dubai Hills Mall branch just five months ago. What I expected to be a worthwhile investment quickly turned into a disappointment. Within this short span, without everyday use, both blazers developed visible wear marks on the sleeves.

Upon noticing this, I promptly reported the matter in person to the shop assistant in the mall. The shop assistant and even the tailor agreed with my concerns about the quality and advised me to contact Sacoor's Customer Care.

However, the response from Sacoor UAE Customer Care has been far from satisfactory. Despite photographic evidence of the quality issues, they dismissed my complaint, stating that the time frame for returns or exchanges had been exceeded. Their solution was a meager offer of a 10% discount on my next online purchase, which felt like a slap in the face rather than a sincere attempt at resolution.

Contrary to my understanding, Sacoor claims to provide a two-year warranty on its products, but my request for at least to investigate the case was denied without proper attention. What's worse, this judgment was passed without physically inspecting the blazers for the said damage.

The lack of proper communication, ineffective complaint resolution, and the dismissive attitude have left a bitter taste. I expected a brand like Sacoor to value its customers and provide support when its products don't meet the expected standards, but unfortunately, that was not the case.

The main reason for this review is not to discredit Sacoor but to bring to light the apparent decline in their product quality and customer service. It's not about the money, it's about the principle. Sacoor has always been a brand I held in high regard, but this incident has shaken my trust.

My advice to potential buyers: You may want to think twice before purchasing. If my experience is any indication, Sacoor's quality standards have slipped, and their customer service has followed suit.

1 Dwayne Gamree 15 months ago

Came in with my cousin to buy things. They have a piano in the store that says, "We invite you to play". I sat and began exploring a jazz progression, soon to be told off that if I don't know how to play, I shouldn't. Extremely rude. Wish he kept his ignorance to himself.

1 glenn _____ 22 months ago

Came to shop to and a girl named Nisrine did not bother or greet, she was busy arranging staff while her colleague busy on the back side using phone. The store was empty and no customer, expecting that she will help me to check what I need. This was so far the bad store of Sacoor Brother that I have been.

4 Guled Aden 21 months ago

There's this lady who works there I think she's Moroccan.whenever I enter her attitude is so warm and welcoming and doesn't stop helping me.

1 Nahlah Aslam 27 months ago

Bad Quality Product and No value for customer’s concern.

While in the office, noticed that the Sacoor shirt wearing by me is torn and splitting apart at the back shoulder side. Emailed to their customer service with photo and they reverted to me to visit a store for the replacement. Accordingly visited Dubai City Centre outlet, but they refused the replacement and offered stitching of the torned area, as it purchased more than 1 year ago (16 months back). I informed that I came to the store as per the direction of their customer service dept and the shirt hardly used for 5-6 times in view of remote working. Shop manager said they have the company policy and I then left my shirt there, as they don’t value the agony faced by the customer with their shirt. Beware of their low quality stitching as it looks like pasted with glue.

- Aslam

1 Mirza Muhammed Asim 27 months ago

Worst customer service, (Ms. Boushera) she was not assisting at all was rude, and she is not aware of her job responsibilities. I didn't expect that kind of customer service from a brand like Sacoor. The worst part is that she keeps on insisting to me that "Outlet Mall" is having Sacoor Brother Store I informed her by saying there is "Sacoor One" and "Sacoor Outlet" no "Sacoor Brother Store", she responded by saying there is one on the 1st-floor hahaha... Oh GOD MERCY.

DEAR MANAGEMENT, AFTER HIRING KINDLY LET THE STAFF HAVE AN ORIENTATION ON PRODUCT KNOWLEDGE.

1 IMTIAZ AHMED 26 months ago

It is any restriction how many times I can come and out in your store
In your Deira City centre store I was told don't come in and out so many times as company is monitored by CCTV
I believe it is my right as a customer I can come in and out as I want unless it is clearly written instructions
I was much disappointed

5 Poirei Angom 27 months ago

Purchase driving shoe from Sacoor brothers , I got assisted by Aidar , he was helpful on selecting my desire shoe size & design for driver shoe. I would try suits and formal shirt line up soon from them.

Map Location

Business Hours

Wednesday	10:00am - 12:00am
Thursday	10:00am - 12:00am
Friday	10:00am - 01:00am
Saturday	10:00am - 01:00am
Sunday	10:00am - 01:00am
Monday	10:00am - 12:00am
Tuesday	10:00am - 12:00am