72 reviews

Tory Burch - The Dubai Mall

Name: Tory Burch - The Dubai Mall
Address: Dubai, United Arab Emirates
Rating: 4.2

Dubai

Unit GF015 - Unit GF015 - Financial Center Rd - Dubai - United Arab Emirates

Fashion accessories store Leather goods store Bus stop

Service Options In-store shopping In-store pick-up Delivery

+971 4 325 3670

Photos

About

Tory Burch - The Dubai Mall is a fashion accessories store, leather goods store and bus stop located in Dubai, United Arab Emirates. The average rating of this business is 4.20 out of 5 stars based on 72 reviews. The street address of this business is Unit GF015 - Unit GF015 - Financial Center Rd - Dubai - United Arab Emirates. Tory Burch - The Dubai Mall is open seven days a week from 10:00am to 11:00pm.

FAQs

Where Tory Burch - The Dubai Mall is located at?: Tory Burch - The Dubai Mall is located at Unit GF015 - Unit GF015 - Financial Center Rd - Dubai - United Arab Emirates.
What is the contact number of Tory Burch - The Dubai Mall?: The contact number of Tory Burch - The Dubai Mall is +971 4 325 3670

Reviews

1 Karmel al sayed 15 months ago

I had the worst experience with Tory Burch customer service. I have ordered a slipper through their website 2 days later I have got the slipper but the size was big, I have contacted the customer service team to do an exchange they said I have to cancel the item and to submit a new order as they don't offer exchange service on their website. so I had to go through this long process to get my slipper change I had also to pay extra charge for get it deliver faster as I was travelling where the team was not sure how many days it will take to be delivered. then I submit my return item have received A SMs from the team the item will be collected today, till today I been calling the team to as I haven't received a refund for the item as their answer is we haven't received the item. That shows how unprofessional they are and they don't trust their customer to build an relationship with them as other luxury brands.

1 Lynn Kelly 14 months ago

I am trying to get a refund on a shirt I sent back to the Dubai mall. A Tory Burch item which I sent back to you awhile ago. You have said you weren’t going to return this because you accused me of wearing it when I have not. You sent a picture where the tag is on but has lost a stitch and has come away from the shirt through no one’s fault except a faulty stitching job. You are over 6,000 miles from where I live. You are calling me a liar when I have told you I have not worn this item. This is very unprofessional of this boutique and a warning to anyone shopping in this store. One random stitch and you have the nerve to be accusatory. You will refund me for this item as I have never worn this!! You need to check with your partner boutique and tell them about this conversation ASAP to save your reputation.

4 Alisdair Wilcox 17 months ago

Great service from the girl today. They didn’t have the bag my wife wanted in stock. She went out of her way to give us a discount, helped us order online and arranged for same day delivery

1 sahar khurshid 14 months ago

Horrible customer I wish there was a - star that I can give to tory burch online.
Its been more than 20 days I returned an item but still no update on my refund and also to return the item it was a big hassle as I had to call them like couple of times to send someone to collect it.
Bycotting tory burch forever.

5 Enes K 22 months ago

Very welcoming and great service special thanks to Mr. Mehdi for his excellent service

5 venkatesh vedula 15 months ago

Nice customer service. Their agents are so warm and attentive

4 Kenneth Yaw Agyeman-Badu 37 months ago

Exclusive beautiful bags for every purpose.... Just a bit on the expensive side.

1 Randa M 25 months ago

I went to Tory store in MOE on Saturday the 27th of Nov. there was a male manger and 2 ladies from the staff who lied about the availability of the bag I liked in order to convince me to take the display one instead of taking a new one. They simply lied to convince me that the display is the last and only available piece as I wanted to exchange my damaged bag. this shows that you can’t trust the warranty when you need to use it.

Map Location

Business Hours

Friday	10:00am - 11:00pm
Saturday	10:00am - 12:00am
Sunday	10:00am - 12:00am
Monday	10:00am - 11:00pm
Tuesday	10:00am - 11:00pm
Wednesday	10:00am - 11:00pm
Thursday	10:00am - 11:00pm

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