231 reviews

Westminster Dubai Mall

Name: Westminster Dubai Mall
Address: Dubai, United Arab Emirates
Rating: 4.1

Dubai

Mall Residence - The Address Hotel - Dubai - United Arab Emirates

Hotel Student dormitory University

+971 54 405 3335

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About

Westminster Dubai Mall is a hotel, student dormitory and university located in Dubai, United Arab Emirates. The average rating of this business is 4.10 out of 5 stars based on 231 reviews. The street address of this business is Mall Residence - The Address Hotel - Dubai - United Arab Emirates.

FAQs

Where Westminster Dubai Mall is located at?: Westminster Dubai Mall is located at Mall Residence - The Address Hotel - Dubai - United Arab Emirates.
What is the contact number of Westminster Dubai Mall?: The contact number of Westminster Dubai Mall is +971 54 405 3335

Reviews

2 Balegh Al-Nasser 14 months ago

The check in process is long and No front desk
The check in happened with lady setting in the lobby.

They charged me 300Dhs for one lost card

Location is very good. Connected to Dubai mall

Facilities are shared with Address Dubai mall.

I will never go back.. and never recommended it to anyone

1 wolfo 14 months ago

BIGGEST SCAMMERS IN DUBAI, absolutely horrible experience. Very bad service, we booked 2 rooms, one of them had a broken fridge, a broken safe, a broken bathroom and a broken telephone. Both of them however smelt absolutely terrible there was a very bad smell coming from the carpet which was also wet. We told mohammad the "manager" and he acted like he didnt smell anything instead of actually fixing the problem with a rude attitude, apparently all of their rooms were "fully booked" (i doubt that). We eventually talked to the manager after being ping ponged for 20 minutes because no one knows what their job is. On top of all of that the broken stuff (which are the most important) in one of the rooms couldnt be replaced until the next day, so we had no where to store important stuff in the safe, no where to put the food and milk we bought from the store because the fridge is broken and by the way the person who came to fix the fridge told us that he told them the fridge is broken 3 weeks ago and no one cared and there is no way to contact the reception because the telephone was broken. Not to mention the cramping bathroom and poor design and many more small problems which shouldnt exist in a "5 star hotel". The only thing good about this place is the location, everything else is poor especially for a luxury residence. We are never coming back. Careless service. STAY AWAY!

1 Murat Binar 14 months ago

We paid for 1 month stay at residences and have been staying in the hotel currently, and 2 weeks remained. The Westminster Hotel, the residences part of Adress Hotel Dubai Mall, shares the same hotel enterance, same areas, same parking, same access to the Mall, same rest seats, same, etc with Adress Hotel. They also introduce themselvels as "residences section of Adress Hotel Dubai Mall". However, when you have a problem and need help from reception, first reaction of reception staff will be most probably like that: "We are not Westminster, the guy sitting there is." Yeah, it is true. The Westminster Hotel is represented with only 1 guy. Mohammad, the only responsible guy, taking care of everything. I really appreciate his effort. There were some missing and broken parts in the apartment when we made check-in, and he immediately solved the problems. When my parking access card dropped into the machine, he helped me to get new one. He was always ready to help guests and there is no problem with him. Actually, the problem is related to Adress Hotel reception staff, who seem conditioned to disregard your every request, as defending themselves they are not Westminster personnal. Ok, I understand, they are the staff of Adress Hotel, but they are sharing the same area. Moreover, we, as guests, sharing the same area with them. When you ask, so where is the reception of Westminster? The Adress Hotel staff at reception says that this desk is not a reception of Westminster Hotel and the Westminster staff will be there (showing the empty seats at waiting area) and ignores your request or question (9th July 2023, evening, residences side reception). My delivery from Amazon should have been delivered to the reception, but they couldn't answer where my delivery was. Because there was no reception according to them. We later found our delivery in front of the room door. Secondly, lost baggage issue. I wouldn't have planned to write this issue until this evening, but I am writing now because of the unpolite behaviour of Adress Hotel reception guy this evening. They lost my plastic baggage on the way from my car to the room while my baggages being transferred with troley, and they couldn't find it. After one day investigation, they explained that someone put it into trash mistakenly. I behaved friendly and said ok, I understand, only bathroom materials were inside that plastic baggage (but could have been valuable things in it as well). Thirdly, even though housekeeping guys are always trying their best, the floor carpets are really dirty and rooms need to be cleaned in deep (our little kid is 2 years old and he is on carpets all the time, etc). In general, I have experienced this "ghost reception" image and disregarding attitude by nearby "big hotel's" staff. By the way, why "Adress Residences" is typed on my Westminster room access card, if Westminster is totally a separate hotel? Why the access cards are given from the Adress Hotel reception, if they don't care about Westminster guests? Long story short, if I had a chance again, I wouldn't prefer to stay in this hotel. Not beacuse of Westminster hotel staff, but this is beacuse of Adress Hotel staff. Only thanks to Mohammad, who does his best to carry the hotel on his arms.

5 Ahmed Hany 14 months ago

This was my best experience ever in Dubai.
Westminster holidays offers a luxury stay in reasonable rates.
Highly recommended.

5 خالد العبيلان 15 months ago

Everything is amazing, from the beginning until the checkout went smoothly, i asked them to upgrade my room at burj khalifa view , it was one of the best views i ever see at a hotel in my life. Thank u

1 Royale Saudis 14 months ago

One star for the location. The service is horrible, the apartment we rent needed maintenance and deep cleaning. For the payment I paid, I’ll never comeback, and would never recommend it.

5 Almeqdaad 1 16 months ago

I don't even know what to highlight, everything was perfect. Excellent hotel with wonderful design and nice staff specially Ms. Eman ( she organized everything for us from check in till check out ) Everything looks exactly the same in reality as it looks on the pictures

5 Faten Daoui 16 months ago

I recently stayed at Westminster inside The Address Residence Dubai Mall and I must say, it was an amazing experience. The apartment had an amazing view of the iconic Burj Khalifa, which was simply breathtaking. The person in charge, Mohamed Shaban, was so caring and went above and beyond to ensure that my stay was comfortable and enjoyable.

The room was fully equipped with everything I needed, from a cozy bed to a fully functional kitchenette. The furnishings were top-notch, and the decor was simply stunning. The apartment was spacious and well-maintained, making it the perfect place to relax after a long day exploring the city.

One of the best things about this apartment was its location. Being inside Dubai Mall meant that I had access to everything the mall had to offer, from a wide range of dining options to world-class shopping experiences. Additionally, the apartment was just a stone's throw away from some of Dubai's most popular attractions, making it the perfect base from which to explore the city.

Overall, I would highly recommend this furnished apartment to anyone visiting Dubai. With its prime location, amazing view, and exceptional hospitality, it truly is a home away from home. Thank you, Mohamed, for making my stay such a memorable one.

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