73 reviews

Emirates Islamic Bank

Name: Emirates Islamic Bank
Address: Dubai, United Arab Emirates
Rating: 2.1

Dubai

Shop No. 143 A, China Court, Ibn Battuta Mall - Sheikh Zayed Rd - Dubai - United Arab Emirates

Bank Transport interchange

+971 600 599995

Photos

About

Emirates Islamic Bank is a bank and transport interchange located in Dubai, United Arab Emirates. The average rating of this business is 2.10 out of 5 stars based on 73 reviews. The street address of this business is Shop No. 143 A, China Court, Ibn Battuta Mall - Sheikh Zayed Rd - Dubai - United Arab Emirates. Emirates Islamic Bank is closed on Sunday, and other days it is open from 10:00am to 10:00pm.

FAQs

Where Emirates Islamic Bank is located at?: Emirates Islamic Bank is located at Shop No. 143 A, China Court, Ibn Battuta Mall - Sheikh Zayed Rd - Dubai - United Arab Emirates.
What is the contact number of Emirates Islamic Bank?: The contact number of Emirates Islamic Bank is +971 600 599995

Reviews

1 Aryna Areshonak 35 months ago

If you come here be prepared yo spend few hours, as its only one counter opened.. I was waiting 1,5 hour and expecting my queue will come but surprisingly it came a queue of the guy who just came and on my question why they just said it is priority!!!!!! My advise try to avoid this branch as much as you can, same as bank as well!!! They do not respect their customers, especially their branch manager has a zero knowledge about customer service, with a smile on her face she tried to convince me that 1 hour and 50 min waiting it’s absolutely fine until I showed a girl who came 10 mins ago and her token on the screen

1 Musa Shayar 35 months ago

If you have not used or subscribed to any services of this bank, please DO NOT OPT FOR THIS BANK.

This bank is all about harassing customers and charging them hefty sum for anything.

I lost my card recently. I do have a supplementary card which i can use for transactions. However, I have forgotten my password for mobile banking and they are not even letting me reset my password. Keeps asking for smart pass token, and more frustrating is that the option doesn't appear on their app for generating smart pass token. lol.

When I spoke to the customer care (call went to 38 mins), I cannot even deactivate my smart pass option if I do not have my primary card. This is kind of extortion. Why do I have to pay 75 AED if I already have a card which I can use?

I am so disappointed that I cannot reset my password, just a simple password for mobile app without going all that hassle.

So much for a customer friendly bank.

1 Muhannad El Edrissi 36 months ago

The only time I visit a branch. Wasting 20 minutes waiting because one of the 2 machines is broken.
Tellers are there doing nothing. Thanks

1 Rami Rahman 36 months ago

I had an incredibly disappointing experience with Ajo Thomas. The service provided by him was consistently poor, unprofessional, and shockingly rude. His behavior throughout our interaction displayed a complete lack of professionalism, leaving me utterly dissatisfied. It is truly disheartening to see that Emirates Islamic Bank allows such individuals to represent them to clients. It's evident from other reviews that I'm not the only one who has had such a negative experience. I strongly urge others to take note of these reviews before considering any dealings with Ajo Thomas or Emirates Islamic Bank

1 cherry ponce 36 months ago

I went to IBN branch to open an account with complete requirements. There was no que and I was the only one waiting for the customer service. However, it took almost 30 mins and no one was assisting me as the customer service assigned to cubicle # 8 was only chatting with the client with irrelevant topic and I just left. POOR SERVICE, no wonder why only few people visit this bank.

1 Jeet Simran 36 months ago

This branch has the worst customer service. Do not waste your energy, time and money visiting this branch. Customer services representatives are so rude and inattentive. Any surprisingly Emirates Islamic Bank does not even bother about these reviews and comments

1 Fasi Haider 37 months ago

Extremely horrible customer service.

I reached on 15th April 2023, at 2:45 pm, and I wanted to encash a cheque, but the counter number 21 lady, refused to take my cheque , saying that it is closed.

I told I am fasting and coming from a long distance, still she didn't accept.

Pathetic response from her.

I requested the security guard, but he said what can I do if Madam is not accepting and he said I let you in at 2:45 pm , that's enough. Extremely arrogant behaviour from him too.

I do understand why this unprofessional and unwelcoming branch has such a poor rating.

1 Farah Ennab 37 months ago

This branch is by far the worst customer service experience I ever experienced! I truly wasted both my time and money by coming here for a quick service. Please save both your time and money by going to their other branch in Dubai hills mall instead, it was beyond excellent!!

Map Location

Business Hours

Wednesday	10:00am - 10:00pm
Thursday	10:00am - 10:00pm
Friday	03:00am - 10:00pm
Saturday	10:00am - 10:00pm
Sunday	Day off
Monday	10:00am - 10:00pm
Tuesday	10:00am - 10:00pm