Gelato Divino - The Dubai Mall
The Dubain Mall Metro Link Entrance, Level 2 - Financial Center Rd - Dubai - United Arab Emirates
Gelato Divino - The Dubai Mall is a ice cream shop and bus stop located in Dubai, United Arab Emirates. The average rating of this business is 4.10 out of 5 stars based on 652 reviews. The street address of this business is The Dubain Mall Metro Link Entrance, Level 2 - Financial Center Rd - Dubai - United Arab Emirates. Gelato Divino - The Dubai Mall is open seven days a week from 09:00am to 01:00am.
- Gelato Divino - The Dubai Mall is located at The Dubain Mall Metro Link Entrance, Level 2 - Financial Center Rd - Dubai - United Arab Emirates.
- The contact number of Gelato Divino - The Dubai Mall is +971 4 330 8968
3 Ali 15 months ago
1 Suhani Mishra 19 months ago
I would request the owner to seriously look into this issue because I saw other people around me complaining as well.
1 Andrzej Wójciak 15 months ago
We decided to treat ourselves to some ice creams, and my two friends opted for the 1-scoop, 1-flavour cone ice cream, paying 135 AED. I, on the other hand, went for the 2-flavour cone ice cream, which was the same size as their single scoop, yet I was also charged 135 AED. At first, we didn't realize the discrepancy, but upon checking the prices later, it became evident that we were overcharged.
When I tried to clarify the pricing with the staff at the cash register, there was a language barrier, making it challenging to communicate effectively. They assured me the price was correct, but we couldn't shake off the feeling that something was off.
To our surprise, the prices listed on the official website were different from what we were charged at the shop, which left us feeling a bit tricked and unhappy about the situation.
Don't get me wrong; Dubai Mall is an impressive place, and we had an overall great time. However, this pricing discrepancy was a letdown for us, as we expected more transparency and fairness, especially in a luxurious establishment like yours.
1 Bartek Bogusz 15 months ago
4 foodie 19 months ago
1 Mechito 15 months ago
First the tell you you can’t take one scoop than you take 2 scoops after the want charge you for 3 scoops very very bad place and bad people never ????
5 Miss Jewellery 23 months ago
1 Saad Sultan 15 months ago
I asked about the sizes, got told about the ‘smallest one we have’, asked for a scoop. Got charged for three. Asked why - ‘because that’s what we have and we need to fill it’ ??? Why are you lying?
Your first courtesy is to let the customer know what you have/don’t have. Don’t lie and say we did when I clearly didn’t ask for three scoops. Your second courtesy, and by way of your shops mandate of serving customers, is to be courteous, polite and truthful in your transactions with customers.
This shop is by far the most horrible place in Dubai Mall. I have no idea if management has asked their staff to behave like this or they’ve taken it upon themselves to achieve sales. Either way, Dubai Mall management needs to step in and either penalise or shut down this place down.
| Thursday | 09:00am - 01:00am |
|---|---|
| Friday | 09:00am - 01:00am |
| Saturday | 09:00am - 01:00am |
| Sunday | 09:00am - 01:00am |
| Monday | 09:00am - 01:00am |
| Tuesday | 09:00am - 01:00am |
| Wednesday | 09:00am - 01:00am |
