652 reviews

Gelato Divino - The Dubai Mall

Name: Gelato Divino - The Dubai Mall
Address: Dubai, United Arab Emirates
Rating: 4.1

Dubai

The Dubain Mall Metro Link Entrance, Level 2 - Financial Center Rd - Dubai - United Arab Emirates

Ice cream shop Bus stop

Service Options Dine-in Takeaway Delivery

+971 4 330 8968

Photos

About

Gelato Divino - The Dubai Mall is a ice cream shop and bus stop located in Dubai, United Arab Emirates. The average rating of this business is 4.10 out of 5 stars based on 652 reviews. The street address of this business is The Dubain Mall Metro Link Entrance, Level 2 - Financial Center Rd - Dubai - United Arab Emirates. Gelato Divino - The Dubai Mall is open seven days a week from 09:00am to 01:00am.

FAQs

Where Gelato Divino - The Dubai Mall is located at?: Gelato Divino - The Dubai Mall is located at The Dubain Mall Metro Link Entrance, Level 2 - Financial Center Rd - Dubai - United Arab Emirates.
What is the contact number of Gelato Divino - The Dubai Mall?: The contact number of Gelato Divino - The Dubai Mall is +971 4 330 8968

Reviews

3 Ali 16 months ago

Good location at the start of one of the numerous entrances on the second floor food court. Sufficient seating space in the food court. Right next to a frozen yoghurt place.

1 Suhani Mishra 19 months ago

The lady on the second floor scammed us. We asked for one small scoop of ice cream and she charged us 45 AED. When we questioned her she started shouting and saying complain about me. This was at 22:48 PM. She even gave us the bill for 4 scoops. Horrible behaviour. This lady’s behaviour was horrible. Do not recommend at all.
I would request the owner to seriously look into this issue because I saw other people around me complaining as well.

1 Andrzej Wójciak 15 months ago

My friends and I had the pleasure of visiting Dubai Mall yesterday, and while most of our experience was enjoyable, there was one aspect that left us feeling a bit disappointed.

We decided to treat ourselves to some ice creams, and my two friends opted for the 1-scoop, 1-flavour cone ice cream, paying 135 AED. I, on the other hand, went for the 2-flavour cone ice cream, which was the same size as their single scoop, yet I was also charged 135 AED. At first, we didn't realize the discrepancy, but upon checking the prices later, it became evident that we were overcharged.

When I tried to clarify the pricing with the staff at the cash register, there was a language barrier, making it challenging to communicate effectively. They assured me the price was correct, but we couldn't shake off the feeling that something was off.

To our surprise, the prices listed on the official website were different from what we were charged at the shop, which left us feeling a bit tricked and unhappy about the situation.

Don't get me wrong; Dubai Mall is an impressive place, and we had an overall great time. However, this pricing discrepancy was a letdown for us, as we expected more transparency and fairness, especially in a luxurious establishment like yours.

1 Bartek Bogusz 15 months ago

The worst ice cream shop in the world. Not only that the ice cream tasted bad, but after checking our bank account we paid 135 AED for one ice cream!!! The lady who served us pretendend not to understand English and did not want to talk to us. I do not recommend unless you want to eat poor ice cream and be scammed out of money. I will never come back here.

4 foodie 19 months ago

thank you aisha for accomodating me and suggesting which one is good gelato to try????????????????????????

1 Mechito 16 months ago

Biggest scam I have ever had in my life !!!
First the tell you you can’t take one scoop than you take 2 scoops after the want charge you for 3 scoops very very bad place and bad people never ????

5 Miss Jewellery 23 months ago

Maa Shaa Allah. Woooow Ice cream with yoghurt. I really like BERRY ice-cream and Strawberry cake ice cream. Also there Mango ice cream i tasted. So amazing smell and taste. I have never tasted ice cream like this. And there so good like near Burj Khalifa . You can eat ice cream and see the beautiful view of Burj khalifa. One of the wonderful places in Dubai. I really recommend this place.????????????????????????????????

1 Saad Sultan 16 months ago

Scam. They lie straight up about the menu, about the prices and try to cover it up by more lies.

I asked about the sizes, got told about the ‘smallest one we have’, asked for a scoop. Got charged for three. Asked why - ‘because that’s what we have and we need to fill it’ ??? Why are you lying?

Your first courtesy is to let the customer know what you have/don’t have. Don’t lie and say we did when I clearly didn’t ask for three scoops. Your second courtesy, and by way of your shops mandate of serving customers, is to be courteous, polite and truthful in your transactions with customers.

This shop is by far the most horrible place in Dubai Mall. I have no idea if management has asked their staff to behave like this or they’ve taken it upon themselves to achieve sales. Either way, Dubai Mall management needs to step in and either penalise or shut down this place down.

Map Location

Business Hours

Thursday	09:00am - 01:00am
Friday	09:00am - 01:00am
Saturday	09:00am - 01:00am
Sunday	09:00am - 01:00am
Monday	09:00am - 01:00am
Tuesday	09:00am - 01:00am
Wednesday	09:00am - 01:00am