130 reviews

Hermès

Name: Hermès
Address: Dubai, United Arab Emirates
Rating: 2.9

Dubai

Level 1, Central Galleria, Mall of the Emirates, E11 Sheikh Zayed Rd - Dubai - United Arab Emirates

Leather goods store Transport interchange

Service Options In-store shopping In-store pick-up Delivery

+971 4 818 1222

Photos

About

Hermès is a leather goods store and transport interchange located in Dubai, United Arab Emirates. The average rating of this business is 2.90 out of 5 stars based on 130 reviews. The street address of this business is Level 1, Central Galleria, Mall of the Emirates, E11 Sheikh Zayed Rd - Dubai - United Arab Emirates. Hermès is open seven days a week from 10:00am to 01:00am.

FAQs

Where Hermès is located at?: Hermès is located at Level 1, Central Galleria, Mall of the Emirates, E11 Sheikh Zayed Rd - Dubai - United Arab Emirates.
What is the contact number of Hermès?: The contact number of Hermès is +971 4 818 1222

Reviews

1 Mars9716 15 months ago

Absolutely terrible service, no one is helping. I waited for more than 1 hour for an assistant. While I'm waiting, they would just help someone else and claim that it is a "regular customer", therefore, you have to wait for another hour, because he is more important than you.

2 mariam 15 months ago

I went to buy a watch on 1st of july very everyone ignored me by passing beside me waiting for 20 minutes , while i was trying to buy one (: Very rude staff .. if you can not service customer we would prefer to stand in a queue and waiting for a better service

1 Katrina 17 months ago

Our visit to Hermes with the intention of acquiring a specific item was far from the seamless experience we had hoped for. Regrettably, the establishment's operations deviated significantly from our expectations. Primarily, we encountered a queue overseen by the security personnel, subjecting us to a waiting period of approximately 45 minutes. Once granted entry, despite the security personnel being aware of our prior knowledge of the item's availability and our observation of it through the storefront window, we were directed to find a seat and await further assistance. In the meantime, individuals who had joined the queue behind us were then granted access. They proceeded to select their desired items and proceed to the payment counter. The situation left us utterly confused, as these individuals received swifter attention while we sat there in an extended wait. Overwhelmed by this perceived injustice, we rushed towards the counter to address the matter and ascertain the proper process, as it appeared that others were surpassing us in line. The purpose of the queue itself became questionable in light of these circumstances. In summary, our encounter with the staff was marked by a solitary apologetic individual amidst a collective apathy and, distressingly, racist attitudes. Furthermore, the blame for the situation was unfairly placed solely upon the security personnel. Just Terrible!

The service we received was nothing short of abysmal. Were it possible to assign zero stars, I would not hesitate to do so.

1 zuha wani 20 months ago

Sales staff is snooty, arrogant and unprofessional. A gentle reminder to the team that your clients can just order what they want online if you behave like you’re doing them a favor by talking to them.

You wait in line for half an hour outside the store, and when you do go in the service is just a huge shame. Do better!

1 ALIEN IN THE DESERT 16 months ago

the SA was so snobby and rude, his attitude is something that I didn’t see from SA’s at branches in fashion cities, which was hilarious to watch.
this was my first time at this branch (which was tiny with a small collection) so I asked an SA where the sandals were, he asked me to repeat myself THREE TIMES when I’m sure he heard me then said “no idea” and just kept acting like he’s fixing the ties that were for sure fixed, lol.
I’m guessing dusting off ties is how he gets away with not doing his job while still getting paid the minimum wage that inflates his ego this much, comical.
His ego slipped out in front of the right person today so if you’re reading this, I will remind you that you get paid a fraction of the CASUAL purchases that I was about to buy from the branch YOU WORK in, but I prefer benefiting SA’s that are good at their jobs and offer a better collection.
hopefully this review will slap you back into your lane, that ego is too big for the tiny branch you work at.

1 carlos selles 17 months ago

Worst customer service, you have to wait an hour and no one assists u, it wouldnt cost a thing to hire extra staff. There is demand because of the brand. But the management is awful. You get treated like you are nothing here no matter how much you spend. And dont believe all the lies they tell you, they dont treat you better than dubai mall and dont bring your profile here. Awful service

5 Lufuno Madima 15 months ago

May thanks to Rami who gave us the best customer service experience. He went all out to assist us, he was patient, and gave us a true five star service. We will definately come back. Thank you once again Rami and Hermes

1 Ahmed 16 months ago

I don't know what the sales people here think of themselves! After buying a perfume worth 530aed, their attitude was as if they gifted me the perfume for free. I wish they had an option of return, I would have thrown the bottle on their face.
EXTREMELY POOR CUSTOMER SERVICE

Map Location

Business Hours

Thursday	10:00am - 01:00am
Friday	10:00am - 01:00am
Saturday	10:00am - 01:00am
Sunday	10:00am - 01:00am
Monday	10:00am - 01:00am
Tuesday	10:00am - 01:00am
Wednesday	10:00am - 01:00am

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