Lululemon - Mall of the Emirates

2nd Floor, opposite Borders library, Mall of The Emirates - E11 Sheikh Zayed Rd - Al Barsha - Al Barsha 1 - Dubai - United Arab
Service Options In-store shopping In-store pick-up Delivery
About

Lululemon - Mall of the Emirates is a clothing store, sportswear store, yoga studio and building materials store located in Dubai, United Arab Emirates. The average rating of this business is 3.50 out of 5 stars based on 40 reviews. The street address of this business is 2nd Floor, opposite Borders library, Mall of The Emirates - E11 Sheikh Zayed Rd - Al Barsha - Al Barsha 1 - Dubai - United Arab . Lululemon - Mall of the Emirates is open seven days a week from 10:00am to 10:00pm.

FAQs
Where Lululemon - Mall of the Emirates is located at?
Lululemon - Mall of the Emirates is located at 2nd Floor, opposite Borders library, Mall of The Emirates - E11 Sheikh Zayed Rd - Al Barsha - Al Barsha 1 - Dubai - United Arab .
What is the contact number of Lululemon - Mall of the Emirates?
The contact number of Lululemon - Mall of the Emirates is +971 4 347 4651
Reviews

1 Hayley Bromley 17 months ago

I purchased 3 pairs of Aline yoga pants from the other branch in Dubai Mall 4 days ago. I left them in the bag with the tags on. Clearly never worn or even touched. I had tried them on only once. The “ Manager Ahmed Sammen was so unhelpful and rude. He began to assist me in the exchange; I didn’t want a refund, just a direct exchange. I also had selected 4 other items to purchase. He then told me he could not exchange and I had to go to the Dubai Mall and show them so they can determine if they wish to accept the exchange!!! The product was clearly faulty and still had the label in the bag with the receipt. He told me he had called the manager at the other store and they told him I had to go there for the product to be assessed. I was on my last day in Dubai and didn’t have time to go across town to the Dubai Mall. Ahmed told me he had called the manager at the Dubai mall lulu Lemon and it was he who was blocking the exchange. I later discovered that no such call was made, and it was Ahmed’s own decision.

I called the manager directly at the Dubai Mall branch who told me “ sorry for the inconvenience, I will call Ahmed and tell him to make the exchange. Also that he had not previously told anyone that morning not to exchange a faulty product!

Ahmed was not happy about this and called back and told the manager it was “ wear & tear” absolutely not true. Yet he lied to my face and said he wished he could help but there is nothing he can do. I called the Manager at the Dubai Mall store again,, his name was Michael, he was professional and helpful and explained to me that Ahmed had told them it was damaged caused by me!

Ahmed was arrogant and more concerned in being right than serving the customer. I can buy as many as a wish, it’s not about money but the principle. The product was defective and I’ve been a customer of this brand for several years.

I’ve never been spoken too that way or lies made up about phone calls that took place.

Thank you to Michael & Unice for your professionalism.

I wanted to purchase several other items as it is my last day in Dubai, I refused to buy from a store where the manager is arrogant and made up stories. Never had such a bad experience in a store in my life, especially not in Dubai where people are friendly and kind.

1 IRO Movement 16 months ago

Very bad service i went to buy some clothes and didn’t receive any kind of help by the two girls that were in the store an Asian girl and a white girl. Instead I receive bad looks from them and heard them gossiping.. they are not doing their job. I felt uncomfortable.. I will recommend to change the personal or simply I don’t recommend on going in the store you won’t receive help anyways.

1 Jasmine G 25 months ago

Displayed items are defected/unfinished ( see pics)
Becareful of what you buy, you might just ended up buying two exactly same pieces

Went back to exchange for poor quality and the store manager innuendoes - I tried to break it and went back for an exchange plus I wore it for ONE day after purchasing
Pointed to the defected items in the shop and still on sale, the manger told me not to pull it, rudely

Bought my piece on Thursday night, Friday found out multiple thread head, cut off and take care one ended the whole piece of the fabric is broken

Didn’t take care the other two similar thread heads and went back to the shop and then the story happened

Very disappointed after being a loyal fan of lulu for 10 year

3 Gracy Baek 20 months ago

could find my sizes but mostly the staffs on the floor seemed bored, lacking energy and didn't want to be bothered
wasn't the best shopping experience

1 RJ CAB 19 months ago

I ordered online and they gave me a defective jacket! Tried to communicate over the phone and email but customer service agent is not helpful at all. After many times attempting to get a response, THEY DID NOT BOTHER TO RESPOND BACK. So stressful! Horrible shopping experience!!!!

5 Barry Haggis 85 months ago

Amazing high quality sports wear. Their clothes are so well thought out and very well made. Expensive, but worth it if you are in sports wear often.

5 Ruchi Kishore 22 months ago

Once again i had best experience at Lululemon Emirates Mall. Bunny giovanni ????very helpful and supportive with excellent customer care service,he will make sure you are satisfied and happy. Thank you so much Bunny.

I have one of the best experience at Lululemon Mall of Emirates. Mallika and Andrea were very supportive, excellent customer service,very helpful in selecting and showing different options. I love the way they were giving information about all the products, amazing collection and very positive vibes. Just loved it ????????????

1 Madison Cook 22 months ago

Worst customer service in any Lulu store. I’ve been buying Lulu since the bus days in Kelowna and have always had amazing service. This stores manager left me with nothing but with a sour taste and a bag full of Nike instead. So disappointed from a brand I love
Map Location
Business Hours
Thursday 10:00am - 12:00am
Friday 10:00am - 12:00am
Saturday 10:00am - 12:00am
Sunday 10:00am - 10:00pm
Monday 10:00am - 10:00pm
Tuesday 10:00am - 10:00pm
Wednesday 10:00am - 10:00pm
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