Nespresso Boutique Mall of the Emirates
4th Interchange - Sheikh Zayed Rd - Dubai - United Arab Emirates
Nespresso Boutique Mall of the Emirates is a coffee store and transport interchange located in Dubai, United Arab Emirates. The average rating of this business is 3.90 out of 5 stars based on 115 reviews. The street address of this business is 4th Interchange - Sheikh Zayed Rd - Dubai - United Arab Emirates. Nespresso Boutique Mall of the Emirates is open seven days a week from 10:00am to 10:00pm.
- Nespresso Boutique Mall of the Emirates is located at 4th Interchange - Sheikh Zayed Rd - Dubai - United Arab Emirates.
- The contact number of Nespresso Boutique Mall of the Emirates is +971 4 392 8181
5 Olesia Segen 38 months ago
You can get new knowledge about coffee machines, master classes and delicious coffee…
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1 Benazir Anis 36 months ago
1 Arash Tavakol 36 months ago
I purchased the Nespresso Vertuo Next coffee machine on 13/07/22 from Nespresso kiosk inside the Carrefour MOE , and within a month of very light usage, it started malfunctioning. The red color blinking light appeared every time I wanted to make coffee, and I had to unplug and plug the machine back in multiple times just to get it to work. It only got worse from there.
The machine became increasingly unreliable, taking up to 15 minutes of my time just to make a single cup of coffee. Frustrated, I contacted the service center for assistance. They provided me with a temporary replacement machine while taking mine for inspection.
After nearly two weeks, my machine was returned to me, supposedly fixed. However, after just two days and a mere four cups of coffee, it started leaking coffee powder and hot water all over my working desk, creating an absolute mess. I immediately reported the issue to the service center again.
This time, they took my machine back for further examination. Shockingly, it took them almost three months to reach out to me, only to inform me that my machine had no problems and that they wanted to return it to me. I was appalled by their lack of acknowledgment of the ongoing issues.
Despite my refusal, they failed to provide a satisfactory solution. I even requested to keep the replacement machine they initially provided, but they outright denied my request. Their final offer was a mere 30% discount voucher for another Nespresso machine, which I find absurd and insulting.
I strongly urge anyone considering a Nespresso Vertuo Next machine to think twice. The poor performance, recurring issues, and abysmal customer service have left me incredibly disappointed. I expected better from a company with such a reputation. Save yourself the frustration and consider alternative coffee machines.
2 Marya 40 months ago
5 Mira Mova 40 months ago
5 Airish Jardeleza 40 months ago
1 Anthony Limantara 43 months ago
1 James hewitt Private 44 months ago
Constant issues with Vertuo
Staff advised that there are known problems with the product so after 3 supposed repairs it is still faulty.
When calling the shop the staff were more interested in filling filters than sorting outstanding issues with clients.
Multitasking is great but being rude and disrespectful to customers is not - needs to understand that when dealing with an issue - ignoring the customer just aggravates the issue.
So promised response after 2 repairs 3 visits to shop - faulty machine still not working
Attitude of staff - unprofessional
Recommendation - no chance
Response from NESPRESSO- can we try to repair again
NO I want to have a machine that works - it was a present ! We paid money for a working product not a product to be in repair shop
If you know there is an issue on some why are you selling ??
| Thursday | 10:00am - 12:00am |
|---|---|
| Friday | 10:00am - 12:00am |
| Saturday | 10:00am - 10:00pm |
| Sunday | 10:00am - 10:00pm |
| Monday | 10:00am - 10:00pm |
| Tuesday | 10:00am - 10:00pm |
| Wednesday | 10:00am - 10:00pm |
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