Nespresso Boutique Mall of the Emirates

4th Interchange - Sheikh Zayed Rd - Dubai - United Arab Emirates
Service Options In-store shopping In-store pick-up Delivery
About

Nespresso Boutique Mall of the Emirates is a coffee store and transport interchange located in Dubai, United Arab Emirates. The average rating of this business is 3.90 out of 5 stars based on 115 reviews. The street address of this business is 4th Interchange - Sheikh Zayed Rd - Dubai - United Arab Emirates. Nespresso Boutique Mall of the Emirates is open seven days a week from 10:00am to 10:00pm.

FAQs
Where Nespresso Boutique Mall of the Emirates is located at?
Nespresso Boutique Mall of the Emirates is located at 4th Interchange - Sheikh Zayed Rd - Dubai - United Arab Emirates.
What is the contact number of Nespresso Boutique Mall of the Emirates?
The contact number of Nespresso Boutique Mall of the Emirates is +971 4 392 8181
Reviews

5 Olesia Segen 19 months ago

The perfect place for coffee lovers ????Nespresso coffee machines, cups and accessories are also available. Clean, nice display of products….

You can get new knowledge about coffee machines, master classes and delicious coffee…

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1 Benazir Anis 17 months ago

The lady serving us was so cold. I desperately wanted another sales person to assist us. I really did not enjoy my shopping experience. Even after we paid for a new machine and purchased a couple of boxes of capsules she still was so uninterested. Can't imagine she didn't smile once nor did she even say thank you at the end. She just gave the bag and carried on. Hate that I gave her my business. Bad name for nespresso. Horrible experience.

1 Arash Tavakol 17 months ago

Extremely Disappointed with Nespresso Vertuo Next and Poor Service

I purchased the Nespresso Vertuo Next coffee machine on 13/07/22 from Nespresso kiosk inside the Carrefour MOE , and within a month of very light usage, it started malfunctioning. The red color blinking light appeared every time I wanted to make coffee, and I had to unplug and plug the machine back in multiple times just to get it to work. It only got worse from there.

The machine became increasingly unreliable, taking up to 15 minutes of my time just to make a single cup of coffee. Frustrated, I contacted the service center for assistance. They provided me with a temporary replacement machine while taking mine for inspection.

After nearly two weeks, my machine was returned to me, supposedly fixed. However, after just two days and a mere four cups of coffee, it started leaking coffee powder and hot water all over my working desk, creating an absolute mess. I immediately reported the issue to the service center again.

This time, they took my machine back for further examination. Shockingly, it took them almost three months to reach out to me, only to inform me that my machine had no problems and that they wanted to return it to me. I was appalled by their lack of acknowledgment of the ongoing issues.

Despite my refusal, they failed to provide a satisfactory solution. I even requested to keep the replacement machine they initially provided, but they outright denied my request. Their final offer was a mere 30% discount voucher for another Nespresso machine, which I find absurd and insulting.

I strongly urge anyone considering a Nespresso Vertuo Next machine to think twice. The poor performance, recurring issues, and abysmal customer service have left me incredibly disappointed. I expected better from a company with such a reputation. Save yourself the frustration and consider alternative coffee machines.

2 Marya 21 months ago

To be honest, the service was very average. As I walked in the store, the two employees were busy so I waited a few minutes. As it got to my turn, the sales person just stayed behind the counter and greeted me plainly. As I tried to choose my coffee I felt as though he was rushing me and didn’t offer tasting. As I proceeded to pay, the manager walks out of the store room and ambushes me to write a review. He didn’t offer me coffee or try to help in my shopping experience. Only after the manager walked out did the sales assistant helping me ask if I wanted a take away coffee. I declined because I wasn’t going to be fooled by coffee so they can receive a better review. Very average service and lack of elegance.

5 Mira Mova 21 months ago

I really enjoyed when I visited the store last time. Everyone is so friendly and nice. Keep it up!

5 Airish Jardeleza 21 months ago

One of the cleanest Nespresso boutiques I’ve been to! The staffs will attend to you immediately once you stepped into the store but not in annoying way. This branch has the most accommodating and friendliest staffs. ❤️

1 Anthony Limantara 24 months ago

Disgraceful consumer service it’s really not consumer centric and i felt being discriminated by the staff there although i buy more products than the other customer. Anyway it’s a shame that good product sell in a boutique but had really bad consumer service. It’s the first time I’ve experienced in Nespresso boutique at many countries I’ve visited.. the one in Dubai Mall had more sincere and better customer services.

1 James hewitt Private 25 months ago

Faulty goods - I just want a cup of coffee!
Constant issues with Vertuo
Staff advised that there are known problems with the product so after 3 supposed repairs it is still faulty.
When calling the shop the staff were more interested in filling filters than sorting outstanding issues with clients.
Multitasking is great but being rude and disrespectful to customers is not - needs to understand that when dealing with an issue - ignoring the customer just aggravates the issue.
So promised response after 2 repairs 3 visits to shop - faulty machine still not working
Attitude of staff - unprofessional
Recommendation - no chance
Response from NESPRESSO- can we try to repair again
NO I want to have a machine that works - it was a present ! We paid money for a working product not a product to be in repair shop
If you know there is an issue on some why are you selling ??
Map Location
Business Hours
Thursday 10:00am - 12:00am
Friday 10:00am - 12:00am
Saturday 10:00am - 10:00pm
Sunday 10:00am - 10:00pm
Monday 10:00am - 10:00pm
Tuesday 10:00am - 10:00pm
Wednesday 10:00am - 10:00pm
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