79 reviews

Du Telecom Company

Name: Du Telecom Company
Address: Dubai, United Arab Emirates
Rating: 1.6

Dubai

1st floor near Ace Hardware, First Avenue Mall - Motor City - Dubai - United Arab Emirates

Telecommunications service provider City courthouse

+971 800 155

Photos

About

Du Telecom Company is a telecommunications service provider and city courthouse located in Dubai, United Arab Emirates. The average rating of this business is 1.60 out of 5 stars based on 79 reviews. The street address of this business is 1st floor near Ace Hardware, First Avenue Mall - Motor City - Dubai - United Arab Emirates. Du Telecom Company is open seven days a week from 10:00am to 10:00pm.

FAQs

Where Du Telecom Company is located at?: Du Telecom Company is located at 1st floor near Ace Hardware, First Avenue Mall - Motor City - Dubai - United Arab Emirates.
What is the contact number of Du Telecom Company?: The contact number of Du Telecom Company is +971 800 155

Reviews

1 Anita Dmytrovska 34 months ago

If I could put -10000 I would… the worst service ever, If you want to cancel your home plan, get prepared for 100 calls and an hours of waiting…you might get result in two month or so, after having breakdown and loosing all your nerves… and yes, at the end you will stay pay bill for a month you’ve not use your home internet, just because the haven’t canceled at the time….

1 Maya-Rita El Ghossein 35 months ago

If you have the choice to avoid them for home fixed services, it’s highly recommended that you do so. Very poor value proposition (cost, speed, fiber optics support and worst of all is customer support - by phone, mail and at branches). Avoid.

1 Adam Lai 34 months ago

I would not recommend du as your b2c and b2b provider. Their home, office, du 4g postpaid 5G home Internet, services are all awful. They sign you up for 2 years and won't let u exit ever. Customer service cannot refund u even 25 fils and the concerned department does not exist on their organisation chart as they are responsible for resolving our problems. Du should learn from etisalat and virgin the basics of customer service.

1 Babak Ghadiri 46 months ago

The branch is very helpful to be in this area .

But unfortunately they have never staff to answer the customers .

There is 5 counters here but always there is only one person sitting on the counter .

You will need to wait minimum 2 hours to get your turn .

There is many customers in this area and i dont know why they don’t increase their staff to answer the customers.

Update:

I sat for 2 hours and after 2 hours they said the system is not working .

Lets to be kind to each other .

1 Gisele Choueiry 34 months ago

The worse customer service ever. I canceled my Bein subscription in February and they took 200 aed cancelation fees and from then each month i m in contact with them as they are still charging me till today for Bein. And each month they promise this month. I was even in contact with them on whatsap in May were they assured me this will be last month and still i was surprised to receive the bill this month including Bein subscription!!

1 Nigora Abdullaeva 34 months ago

Worst company! Worst customer service!!!!
Have requested for relocation services and was keep updating every day but until now no technical team called team called me! Feels like monkey’s working there not humans!
U didnt deserve even 1 star!!

1 Xhaferr Gixhari 37 months ago

Du in general is waste of time energy and everything but at the same time having a shop that doesnt provide customer care services especially when du issues happen makes it much worse.

( just need to mention i never saw in telecommunication history that a company stops providing the service to call another country without any explanation, info or notice so they block you from calling your own country ( none of DU numbers could call albania even from du staff and the moment you say i will switch company they still charge you for canceling contract)

Never again with du

Customer care -5
Customer support -5
Service providing -5

1 Ameen Yacoob 36 months ago

Do not go here, I just want to simply buy a phone card and answer calls from friends, but here told me that I can only buy a card for 99aed, and I have to buy a 99aed package. I backed home checked that this 99aed package will automatically renewed, and only one du number can be called for free, with only 6G date , I checked on the app, and it only costs 25aed to buy a card without opening any package. . . . In fact, if the salesperson says he needs money, I can give him 100aed directly, and don’t use this to deceive me. I feel like I’m still living in the 18th century.

Map Location

Business Hours

Thursday	10:00am - 10:00pm
Friday	10:00am - 10:00pm
Saturday	10:00am - 10:00pm
Sunday	10:00am - 10:00pm
Monday	10:00am - 10:00pm
Tuesday	10:00am - 10:00pm
Wednesday	10:00am - 10:00pm