131 reviews

Sun & Sand Sports

Name: Sun & Sand Sports
Address: Dubai, United Arab Emirates
Rating: 3.1

Dubai

2nd Floor, The Dubai Mall - Financial Center Rd - near Burj Khalifa - Dubai - United Arab Emirates

Sporting goods store Sportswear store ATM

Service Options In-store shopping In-store pick-up Delivery

+971 4 263 0776

Photos

About

Sun & Sand Sports is a sporting goods store, sportswear store and atm located in Dubai, United Arab Emirates. The average rating of this business is 3.10 out of 5 stars based on 131 reviews. The street address of this business is 2nd Floor, The Dubai Mall - Financial Center Rd - near Burj Khalifa - Dubai - United Arab Emirates. Sun & Sand Sports is open seven days a week from 10:00am to 10:00pm.

FAQs

Where Sun & Sand Sports is located at?: Sun & Sand Sports is located at 2nd Floor, The Dubai Mall - Financial Center Rd - near Burj Khalifa - Dubai - United Arab Emirates.
What is the contact number of Sun & Sand Sports?: The contact number of Sun & Sand Sports is +971 4 263 0776

Reviews

1 Ramon Llagas 16 months ago

Been there @dubai mall branch around 10pm to purchase this shoes but there is price difference from the display and at the cash counter. The cashier asked supervisor to check and the supervisor (alem Ethiopian lady) told me that she cannot overide. She didn't even apologize and she’s blaming that the mistakes is from there HO that they didn't informed them that there is price change. My concern is that shes not even professional how to handle the case and start to blame others . She should know how to deal with it. Hope to solve this issues so that customer will still come to your shop. Once the item highlighted in that price she should give it. Its not my problem if you have internal issues.. solved it on your own.

1 Reda Al Rawas (Aboelrod) 18 months ago

I regret to say that my recent experience with SSS Company has been nothing short of abysmal. After waiting for more than a week, I still have not received the shirt I ordered (AE02297382), and their customer service is utterly useless.

The delivery delay has been frustrating enough, but the company's deplorable customer service has only exacerbated the situation. I have reached out multiple times seeking assistance, only to be met with unhelpful and indifferent responses.

It is evident that SSS Company lacks any sense of urgency or commitment to customer satisfaction. I strongly advise potential customers to steer clear of this company and seek alternative options. Their blatant disregard for timely delivery and proper customer service is appalling, and I am incredibly disappointed with my experience.

1 Sevilay özaltın 16 months ago

I bought Nike shoe and 1 Yoga mat. Shoe get started to hurt after 30 min walking. I told them I dont wanna use this they didnt help me about anything. I wanted to change Yoga met because quality was bad also they didnt accept. I complain to Consumer rights department in UAE. Their email not working. Dont do shopping from this company. Service is really bad

1 Shatha Saqqa 21 months ago

I ordered shoes online. Both were delivered in the wrong size. I was advised during my online chat with customer service to return the items instead of requesting an exchange to ensure this doesn’t happen again and the reoder. I did that. Again it came in the incorrect size! After chatting with customer service once again I was told to return the item. And that I have to bear the cost of the delivery charges even though i have to experience this service not once but twice for the same shoes! This should not be happening. Let alone happen twice! It is very simple to match the order size request! Customer Service should do more to rectify the situation!

4 Anoop A 51 months ago

Good place for sporting equipments and apparels. Very helpful staff. Even though sports equipments are available selection choices are very limited. The focus is mainly on clothes,shoes and other accessories.Have some real good deals on products.

1 S M 27 months ago

I have been waiting for my money to be refunded for over 20 days. The product was received by them, but they have yet to credit the money to the sss e-wallet. I have contacted their representatives over 6 times until now, however they all tell me that someone will get in touch with me and that they are working on it. I really don’t comprehend what exactly they are working on?! They don’t have to refund the money to me physically, it has to be done electronically, what is the big delay for?

It is a hassle to get your money back from them if you return something. I was a frequent client, but am not inclined to order again because it is too tiring to follow up. Really disappointing service.

1 Ксения Клименко 27 months ago

I highly recommend you not to order anything from Sun and Sand Sports online. I have never seen such a terrible service in the UAE. I ordered 2 pairs of shoes and got them both delivered in a wrong size. I submitted an exchange and even sent an email to make sure I’m gonna get a correct size. Customer care agent assured me to sort it out and… I received wrong size again. I contacted customer care again and was told that as per the company policy the exchange can only be done twice. Now I have to submit a return, however cash on delivery fee and shipping fee are not gonna be reimbursed ???? So basically I have to pay for their mistake with my own money.

I decided to make a new order as I needed the shoes asap. And surprise…wrong size again. For the third time!????

Yesterday customer care manager contacted me and stated that “due to technical issues, even if I ordered 10 times, I will get the wrong size anyways”???? A highly professional approach ???? I was told the only solution is to get the points for online shopping on their website and an “exclusive” 30% discount???? Obviously I am not going to make any other purchases from this company. The acceptable solution for me is to get a full refund as a check or cash (which I will use in a different store with higher standards) or finally to get the shoes in a correct size. However, the manager firmly refused the possibility of that????????u200d♀️
Btw the shoes that come in the wrong size are still being displayed on the website for sale???? I feel truly disgusted to interact with the company having such a disrespectful and careless attitude to the clients???? I better give the shoes out to avoid experiencing zero quality and management standards if communicating with them further. However, highly not recommend you to order anything from Sun and Sand Sports online, especially if you need it urgently. Waste of your time and money????

1 Amine Ladjal 26 months ago

I ordered online 2 times in last 1 month. Both my orders have been canceled after my order due to “non-available stock” ! You need to fix your system to not show available stock for a non-available one ! Probably will never order again not fun to block my money and wait for refund !

Map Location

Business Hours

Friday	10:00am - 10:00pm
Saturday	10:00am - 12:00am
Sunday	10:00am - 10:00pm
Monday	10:00am - 10:00pm
Tuesday	10:00am - 10:00pm
Wednesday	10:00am - 10:00pm
Thursday	10:00am - 10:00pm