The Watch House

Sheikh Zayed Road Mall of The Emirates -Ground Floor - shop no B29A - Dubai - United Arab Emirates
Service Options In-store shopping In-store pick-up Delivery
About

The Watch House is a watch store, jewelry store and bus stop located in Dubai, United Arab Emirates. The average rating of this business is 3.10 out of 5 stars based on 35 reviews. The street address of this business is Sheikh Zayed Road Mall of The Emirates -Ground Floor - shop no B29A - Dubai - United Arab Emirates. The Watch House is open seven days a week from 10:00am to 01:00am.

FAQs
Where The Watch House is located at?
The Watch House is located at Sheikh Zayed Road Mall of The Emirates -Ground Floor - shop no B29A - Dubai - United Arab Emirates.
What is the contact number of The Watch House?
The contact number of The Watch House is +971 4 341 0354
Reviews

1 robert broderick 16 months ago

Bad Bad
Customers not important
Salesman doesn't do any effort
After spending 9650 aed you would think that you deserve better treatment
Had to go to another shop to fix a 10 aed problem

4 Ali Tal 27 months ago

I had reserved a watch through their call center agent and they delivered it to here. The service was good overall. The salesman was very eager to sell as much as he can, however, the collection they have here isn't truly special. They are low on stock for many models.

Based on my observation, the top brands they sell here are Seiko, Grand Seiko and Raymond Weil.

5 Ibrahim Chemeissani 18 months ago

I ordered two watches but then i realized the shipping is from 3-5 days but i really wanted one of the watches because it was a gift for my father then i contacted the call center and told them i really want one of the watches tomorrow because its a gift for my father,and i was shocked the next day i received both of the watches,really thank you so much for your fast response i really appreciate your response to my request

1 Safwaan Khan 20 months ago

Very poor after sales service, I have given my watch for warranty repair, the technician said it will be back in 3 to 4 weeks, but now it's been two months until now I have not received it back and still they are unaware when it will come.

1 Tiaan Fourie 22 months ago

Very unfair policy, "no refunds"
My wife bought me bought me a watch here for Christmas, explaining to the sales man she is worried it might not fit my wrist, he informed it can be exchanged if this is the case.

Now Christmas day the watch don't fit, we wend there later the day to exchange this for something bigger. unfortunately There was none in the price range that fit my wrist, even after the sales man forced the watch on my wrist.

I asked the salesman since there is no watch that fits me could we please have a refund, he said this was not their policy i have to take something else, I tried to reason wit the sales man that I understand the policy but you don't have a product that fits me.
he kept repeating himself and rolling his eyes. at this point I raised my voice and said i understand what you are saying but the policy doesn't make sense in this circumstance.

At this point I mentioned I'm left with no option but to complain about this, to which 2 of the sales men gladly offered this, by saying "SURE"

The 1st Sales man called the show room manager who refused to do something about this, at which point the 2nd Sales man just said "ok Khalas" and nothing further was done.

How can one now buy a gift there, if like in this case sales man knows this is the biggest size, and don't inform the client about the refund policy, before the purchase is complete.

I will keep the watch as it still remains a gift from my wife, but thank you Watch House for terrible display service and for me not being able to enjoy my wife's gift.

Please don't relay on me returning for any reason what so ever.

regards.

5 ali mohamed 23 months ago

It was really nice experience, the staff are soooo friendly, and I bought this Sekio

5 Dom 27 months ago

Thanks to Shayee and her team over there. Great people. Very helpful.

2 Vivek Chand 39 months ago

Went for a battery replacement for my Seiko. Paid AED 60 which was on the higher side but fine. Within a day the metal bracelet (which was opened to replace battery) fell apart due to a loose link. Luckily I had a spare link and had it fixed for free at Dubai Mall. But overall underwhelmed by the quality of service. Won’t be back.
Map Location
Business Hours
Thursday 10:00am - 01:00am
Friday 10:00am - 01:00am
Saturday 10:00am - 01:00am
Sunday 10:00am - 01:00am
Monday 10:00am - 01:00am
Tuesday 10:00am - 01:00am
Wednesday 10:00am - 01:00am
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