50 reviews

Massimo Dutti

Name: Massimo Dutti
Address: Dubai, United Arab Emirates
Rating: 2.3

Dubai

Mall of The Emirates - E11 Sheikh Zayed Rd - Al Barsha - Al Barsha 1 - Dubai - United Arab Emirates

Dress store Transport interchange

Service Options In-store shopping

+971 4 341 3151

Photos

About

Massimo Dutti is a dress store and transport interchange located in Dubai, United Arab Emirates. The average rating of this business is 2.30 out of 5 stars based on 50 reviews. The street address of this business is Mall of The Emirates - E11 Sheikh Zayed Rd - Al Barsha - Al Barsha 1 - Dubai - United Arab Emirates.

FAQs

Where Massimo Dutti is located at?: Massimo Dutti is located at Mall of The Emirates - E11 Sheikh Zayed Rd - Al Barsha - Al Barsha 1 - Dubai - United Arab Emirates.
What is the contact number of Massimo Dutti?: The contact number of Massimo Dutti is +971 4 341 3151

Reviews

1 Soyen Legaspi 16 months ago

I went today with my friend to Massimo Dutti Mall of Emirates branch 05/05/2023. It’s my first time to step in to this shop, I was expecting to experience a very satisfactory customers service. But I am extremely disappointed to one lady staff! I went their to reward myself and to feel good because I just had my 8th session of chemo treatment (the same day) and I still have 8 more sessions left to finish! But that lady staff ruined my day! Is it because I am Asian and she’s thinking we can’t afford and we don’t look like a rich shoppers???? I only asked for one thing! But she refused to help! That lady told me to check with another staff and she turned her back even though I’m still talking to her! She’s rude! She’s even proud and I can see it on her face reaction! To the higher management, this is clearly racism and your staff should learn not to judge people by their looks! Less is more! I am not the first person to write a review with regards to your customer service! The way your staff look down to every customer who enters your shop! Do something! I know what is my consumer rights plus I am suffering from an illness that does not need stress! However I would like to commend Abdul and Rachel for their quick action and help. But overall it wasn’t a great experienced for my first visit!

1 Wellah Ellis 13 months ago

This establishment does not even deserve any star. Never have we encountered such poor staff attitude from a retail store in Dubai. Massimo Dutti is considered a premier label and it is only fitting that the service in the store reflects that.

Unfortunately, shopping at this branch at the Mall of Emirates leaves much to be desired. From their arrogant staff down to paying at the cashier without so much as a thank you.

Instead of experiencing retail therapy, you leave the store bewildered and unimpressed.

1 Tamara Alperovich 17 months ago

We had a very bad experience with the store at Mall of the Emirates. A several months ago we’ve purchased a formal shirt and a pair of jeans from them, and both of the items got damaged very quickly, after a few wearings. When we came to the store, the manager told us that they can only repair and not change the items, although it is very clear faulty products. When we pointed out that such clothes shall last for a long time, he said that it’s not true, and that new technologies and recycling makes materials not lasting! We were surprised to hear anything like that especially from the store manager! First, recycling doesn’t make material less wearable if anything it makes it stronger, and second, what makes Massimo Dutti different from any fast fashion brand then?! Very disappointing and unprofessional, unlike at Sacoor, where they were very professional and had changed the faulty item for us without any issues. We’ve shopped at this Massimo store for ages but don’t think will come back anymore. They should learn how value and respect the customers

1 Gauri Mhatre 15 months ago

Yes i totally agree with the custoners below. I visited yesterday and the ladies there are horrendous. They act as if they own the store. Extremely arrogant and a smile that they are forced to put on.
Yes... They totally look down upon Asians as soon as they enter the store assuming they cant afford...
Kindly learn customer service from COS and Tommy bahamas in Mall of emirates and at MOE. They value and treat each and every customer with respect and dignity.
PLEASE SELECT AND TRAIN YOUR STAFF before setting them up in stores.UNNECCESSARY DISPLAY OF ARROGANCE is not required. You have no idea how many customers turn away from the store by the rude and haughty looks from the staff.
Improve and rest all will fall in place.

1 Suhaib Syed Husnain 17 months ago

Massimo Dutti has been one of my favourite brands especially for work wear but had a shockingly poor customer experience today at Mall of the Emirates outlet at the billing counter. Anas was extremely rude and unhelpful. Ruined a nice evening and shopping experience at my favourite store. Would highly recommend the management to watch the video and take some action.

1 Silvio 17 months ago

I am writing to express my disappointment with the service I received at your store located in Mall of the Emirates. I had visited your store on Sunday to purchase a suit and unfortunately, the matching trousers were not available at that time. However, I was informed that the trousers could be brought from the warehouse to the store by the next day.

The Kyrgyz salesman took my contact number and assured me that he would call me once the trousers arrived. Unfortunately, I never received a call from him, and when I tried to call the store, no one picked up the phone. The next day, I went to the store after work only to find out that the trousers were not available.

The salesman then informed me that if I still wanted the trousers, he could order them from one of their other stores, which would take 3-4 days. I received a call the following day stating that the trousers were available and if I did not collect them soon, they would be sold to someone else. However, I could not collect them the next day, so I tried to call the store multiple times on the day after that.

After many attempts, I was finally able to get through to someone in the late afternoon. However, the customer service representative was extremely rude and unhelpful. He informed me that the trousers were no longer available and then hung up on me without any explanation.

I am shocked at how a store with such unprofessional and unmotivated staff can stay in business. I will never be returning to your store again.

1 Greta Gasparyan 15 months ago

Unkind store manager that from the first moment didn’t show an empathy. I purchased a dress which was damaged.

Being a loyal customer who purchases every week from MASSIMO DUTTI I consider this an unprofessional service.

1 Food Ventures 18 months ago

The female staffs are not friendly at all, doesn’t even smile not shows any gestures. Took long until someone came to assist. We were on our own for long. The face is made as if they are doing us a favor. Quite judgmental looks. Totally unexpected from Massimo Dutti. Not a fun shopping experience at all.

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